Customer Experience Manager (f/m/d)

What you will do?

• Implement customer experience strategies aligned with global CX goals.

• Identify and analyze customer needs, expectations, and pain points to inform strategic initiatives. 

• Collaborate with cross-functional teams to ensure a seamless and consistent customer experience. 

• Map and analyze the customer journey to identify improvement opportunities.

• Track progress against key performance indicators (KPIs) related to customer experience.

• Lead and mentor a virtual team of customer experience champions

• Build and maintain strong relationships with key customers.

• Stay updated on industry trends and best practices in customer experience management.

What we are looking for

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred. 

• Minimum of 5 years of experience in customer experience management, customer service, or a related role. 

• Strong strategic thinking and problem-solving skills. 

• Proficiency in customer relationship management (CRM) software and tools. 

• Strong leadership and team management skills. 

Location: Primary location in Switzerland, with potential flexibility to be based in other locations within the EMEALA (Europe, Middle East, Africa, Latin America) region.

Interested? Please apply with all relevant application documents via our career portal. Your point of contact is Erza Musliu (erza.musliu@jci.com).

Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.